This policy explains how Smart Property Tours handles personal information collected through this website and during enquiries about our services.

1. Who we are

Smart Video Tours Ltd trading as Smart Property Tours is the controller of personal information described in this policy. Registered office: Smart Video Tours Ltd, 89 High Street, Hadleigh, Ipswich, IP7 5EA. You can contact us at hello@smartpropertytours.co.uk.

2. Information we may collect

We may collect information you provide directly, including your name, agency, email address, telephone number, website address and the contents of messages or free-sample requests. We may also receive ordinary technical information generated when you use a website, such as IP address, browser/device information and server logs.

3. Why we use personal information

• To respond to enquiries and free-sample requests
• To discuss, quote for and provide requested services
• To administer customer relationships and keep appropriate business records
• To operate, secure and improve the website
• To comply with legal, tax and accounting obligations
• Where appropriate, to keep in touch about relevant Smart Property Tours services

4. Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate business interest in responding to enquiries, operating our business and improving our services. Where consent is required, for example for certain non-essential cookies or particular marketing activity, we rely on consent.

5. Who we may share information with

We may use trusted suppliers that help us operate our business, such as website hosting, email and IT providers. We may also use third-party platforms such as Vimeo to deliver embedded video. We only share personal information where reasonably necessary for the relevant purpose, where required by law, or with your permission.

6. International transfers

Some technology providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used in accordance with applicable data-protection law.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining customer records and meeting legal, tax or accounting requirements. Retention periods vary depending on the type of information and our relationship with you.

8. Your rights

Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, correction, deletion, restriction, objection to certain processing, and data portability. Where processing is based on consent, you may withdraw that consent.

9. Complaints

Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

10. Cookies and embedded content

Our use of cookies and similar technologies is explained in our Cookie Policy. Embedded third-party content may also be subject to the privacy practices of the provider.

11. Changes to this policy

We may update this policy from time to time. The version published on this page is the current version.

12. Contact

For privacy questions, email hello@smartpropertytours.co.uk or use our contact page.